Is there a user's guide available for customers?
Yes. View the How to Guide. As always, if you need personal assistance, please contact the city's Energy Department at 704-734-4516. How to Guide (PDF)

Show All Answers

1. What is a "smart meter"?
2. Is it harmful (radio frequency)?
3. Does it cost me to participate?
4. Am I in the Smart Meter Pilot Program?
5. Does this invade my privacy?
6. Can anyone else see my consumption?
7. Can a smart meter help me reduce my utility cost?
8. Do I have to participate in the Smart Meter Program?
9. Why a pilot program versus full deployment?
10. Which utilities are part of the Smart Meter Program?
11. Whom do I call if I have questions with my consumer portal?
12. Is there a user's guide available for customers?
13. How do I provide feedback about the Smart Meter Pilot Program?
14. Having trouble navigating the portal site?